At NI Primary School Resources, we are dedicated to providing our customers with high-quality digital resources. It is important for our customers to understand our refund policy, particularly in relation to our digital products.
No Refunds on Digital Downloads:
We regret that once a product has been downloaded or opened, we are unable to offer a refund. This is due to the nature of digital goods; once they are accessed, they cannot be returned. This policy is essential to protect our intellectual property.
Exceptions:
There are, however, some exceptional circumstances in which we may consider a refund or exchange:
- Duplicate Orders: If you have inadvertently purchased the same digital product more than once, we will review your case and may offer a refund for the duplicate transaction.
- Technical Difficulties: If you face technical problems that prevent you from downloading or accessing the product, please contact us without delay. We will endeavour to solve the issue. If a resolution is not possible, we may consider issuing a refund.
Getting in Touch:
If you feel your situation requires special consideration, do get in touch with our support team, providing your order details and a comprehensive explanation of your issue. We will assess each case individually.
Please Note:
We advise our customers to thoroughly review the product details and requirements before making a purchase to ensure it meets their expectations and is compatible with their systems.
By making a purchase from NI Primary School Resources, you confirm that you have read, understood, and agree to our refund policy. We value your business and are committed to ensuring a satisfactory experience with our products and services.
